模板一
假設你是李華，你在5月2日去一家商店買衣服。當你請一個王姓服務員幫你找適合你的型號的衣服時，她以忙為藉口讓你自己找，你説你找不到才來讓她幫忙，她説你找不到就説明沒有。你對這位服務員的服務態度十分不滿，並寫信向該商店的銷售經理投訴該服務員。
注意：1、詞數120左右;2、信的`開頭和結尾已為你寫好，但不計入總詞數;3、可適當增加細節，以使行文連貫。
範文：
May 5, 2006
Dear Sales Manager,
This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m.., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.
I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
模板二
投訴信：湯姆在一家商店購得劣質商品，遂與營業員交涉。但該營業員對他態度粗暴，不予受理，湯姆為此向經理寫一封投訴信。
January 3,2003
Dear Manager,
Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.
I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.
I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.
Sincerely yours,
Tom
模板三
假如你是Raymond,上週六，在一家西餐館你有一次不愉快的就餐經歷。請給該餐館的經理寫一封投訴信，講述所發生的事情。(投訴信的開頭和結尾已給出)
注意：1 投訴的內容至少要涉及兩方面的問題。
Dear Sir:
My name is Raymond, I am writing to tell you something about your restaurant questions.
Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training about etiquette.
Thank you for your time and kind consideration.
Sincerely yours
Raymond
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